Chat with your agents from the Inbox app, linked-table audiences, and cleaner re-imports

New

• Chat with your agents from the Inbox app. My Chats — the same conversations you have with your own agents from the dashboard's Chats — is now in the Inbox app too, behind a new Chats tab alongside Inbox and Settings. Same session picker, attachments and slash commands as the dashboard.
• Send voice notes. Record and send a voice note in a chat with your own agent, from the dashboard or the Inbox app — the same capability customers already have on the widget.
• Address an audience through a linked table — if the table you are filtering has a relation column pointing at one record in another table, Send to now offers that table's columns as Contact → WhatsApp ID. A Payments table linked to Contacts can be filtered on due date and messaged on the number held against the contact, with no need to copy that number onto every payment. Tables that reach an address this way now appear in the data table picker. See addressing through a linked table.
• Personalise from the linked record too — a template parameter, or a {{contact.first_name}} token in Telegram text, can read a column off the linked record. See writing the message.
• The preview counts unlinked rows separately — a row with nothing linked is reported apart from one whose linked record has no address, because the two have different fixes. See checking who matches.
• See a template's four files before you install it. A Marketplace agent listing now shows IDENTITY, SOUL, AGENTS and USER as four separate sections instead of one prompt, each with a short description of what it covers.
• New template: Website Enquiry Assistant. Answers visitor questions from your knowledge base and logs every enquiry to a data table, asking for contact details only when a reply actually needs them — escalating to a person when the visitor is upset or asks for one. Featured in the Marketplace.
• Escalation turns itself on when it can. Create an agent from a template that includes human handoff — Website Enquiry Assistant, for one — and if your workspace is on a paid plan and you have a verified Telegram account, escalation and delivery switch on for you automatically. Otherwise it stays off, ready to enable by hand. See escalate to human.

Two things to know about addressing through a linked table: the relation has to link to one record rather than many, and filters still run on the table you picked — you filter Payments and address through Contacts, not the other way round. The agent needs read permission on both tables.

Fixed

• Importing the same website twice no longer duplicates your knowledge library. Each generated document is now compared against what your earlier import of that site produced, and the review screen says what it will do before you decide: Add a genuinely new document, Update one you already have, or Dismiss a page that has not changed. Updating refreshes the existing document in place, so agents already granted that knowledge keep working.
• Renamed pages are recognised. A page that comes back under a different heading — "Menu" becoming "Menu & Prices" — is matched to the document it already produced rather than added beside it.
• Documents you edited yourself are never overwritten silently. If you changed an imported document in the Knowledge Library, a later import flags it and asks whether to Keep mine or Use new version. Adding everything at once leaves those for you to decide.
• Pages that vanished from the site are surfaced, not deleted. Documents from an earlier import that nothing matched appear under No longer on the site with a Remove action — never removed automatically, since a page missing from one crawl may simply not have been reached.

See importing a website and Agent templates.