Business Intelligence gets a Brain, and agents remember what you told them

New

• A Brain for your business. The new Intelligence section — renamed from Analytics, now under Developer and marked Beta — has a Brain tab: the vocabulary KlicForge has automatically learnt from your conversations, grouped into the things customers ask about, the actions that happen to them, and the ways you can slice a number, plus specific names it has seen come up across multiple customers. Nothing here is created by you — correct anything it got wrong with Rename or Hide. See Intelligence.
• Business Intelligence is open on every plan. It no longer requires the Business plan, and no longer requires a business domain configured first — KlicForge discovers your business's vocabulary from your own conversations either way. See Intelligence.

Fixed

• Agents could not look up what they remembered. An agent with Memory switched on always carried the short profile of the person it was talking to, but the lookup that finds everything else — past appointments, errands, previous orders — was being refused before the agent could use it. Asked something specific like "when did I last meet Andre?", the agent would search wherever else it could (a connected calendar, say) and answer that it had no record. Memory lookup now works on every agent that has Memory enabled, with nothing to attach or configure. See what the agent has to hand.
• People mentioned in separate conversations were not linked. A person first mentioned weeks ago could not be connected to anything discussed later, because each conversation was read on its own and anything already known was invisible to it. Connections now resolve against everything already remembered about that contact, so the graph builds up across conversations instead of restarting each time.
• A meeting was remembered as a thing rather than as something that happened. "Meeting with Andre" was stored as a single item with the person's name buried inside it, so the date it happened was not recorded as a date and the person could not be linked to it. A meeting, call or appointment is now remembered as a dated event, with everyone involved recorded as their own connection — so "when did I last meet Andre?" has something to find. See time and dates.
• A contact with a large memory graph could grow duplicate entries. Past roughly fifty remembered people, places and projects, the same person could be recorded twice and the duplicates would not be linked to each other. The limit is now far above any realistic contact.
• Two redaction checks disagreed on what counted as personal data. One check redacted email and phone numbers; a separate one redacted card numbers and SSNs. Depending which ran, the other's PII type could slip through unredacted. Both now share one list, which also newly redacts Singapore NRIC/FIN numbers and IP addresses.
• The Sandbox's Live preview could give up too early. Testing an agent's widget against your own site, Live mode sometimes fell back to a generic mock instead of the real thing, because it had no reliable way to tell the site had actually loaded. It now checks first.

Changed

• Knowledge sources are chosen when you create an agent. The manual picker for changing an existing agent's knowledge sources has been removed from Settings. To change them afterward, ask the in-dashboard assistant — "add the Returns Policy source to this agent" — or set them up front when creating the agent. See knowledge sources.