--- title: "Glossary" url: "/reference/glossary" description: "KlicForge terminology, including the common alternative names people search for." productArea: reference audience: ["business-user", "developer", "admin"] tags: ["glossary", "reference"] lastReviewed: 2026-08-14 --- # Glossary (/reference/glossary) Terms as KlicForge uses them. Where a term is commonly called something else, the alternatives are listed so you can find the right page. ## Agent [#agent] A configurable AI unit combining an identity, a model, skills, tools, knowledge sources and guardrails. Sometimes called a **chatbot**, **bot** or **assistant** elsewhere; KlicForge calls it an agent because it does more than chat — it can look things up and take actions. See [agents](/agents). ## Interaction [#interaction] The billing unit. One user turn is one interaction, plus one per attachment and one per file the agent sends back. Sometimes called a **message**, **credit** or **request**. Tool calls do not add to it. See [interaction counting](/reference/interaction-counting). ## Knowledge source [#knowledge-source] A collection of content an agent retrieves from to answer questions. Often called a **knowledge base**, **KB**, **document store** or **RAG source**. See [knowledge sources](/knowledge). ## Skill [#skill] A reusable block of instructions that shapes how an agent behaves. Sometimes called a **capability** or **persona**. A skill does not execute anything. See [skills](/skills-and-tools). ## Tool [#tool] A function an agent can call to fetch data or take an action. Sometimes called an **action**, **function** or **integration**. See [tools](/skills-and-tools/tools). ## Channel [#channel] Somewhere people can talk to your agent — the web widget, Telegram, WhatsApp, or the inbox. Sometimes called an **integration** or **deployment target**. See [channels](/channels). ## Access mode [#access-mode] Whether a channel is **Open** — anyone may message it — or **Restricted**, where only the allow list may. Sometimes called **public vs private** or **gated**. See [access control](/channels#access-control). ## Allow list / deny list [#allow-list--deny-list] Who may and may not reach an agent on a given channel. Sometimes called a **whitelist** and a **blacklist**. An entry is a contact, one data table row, or every row in a data table; the deny list applies in both access modes and always wins over the allow list. See [access control](/channels#access-control). ## Contact [#contact] A person who talks to one of your agents. Sometimes called a **user**, **customer**, **visitor** or **end user**. In KlicForge, "user" means someone on *your team* with a dashboard login; a contact is someone on the outside. See [contacts](/contacts). ## Data table [#data-table] Structured storage an agent can read and write during a conversation. Also called a **collection**. Comparable to a spreadsheet or a database table. See [data tables](/data-tables). ## Guardrail [#guardrail] A safety control enforced by the runtime — what an agent may discuss, where it may source answers, which tools it may call. Sometimes called **safety settings** or **policy**. See [guardrails](/guardrails). ## Answer mode [#answer-mode] The guardrail deciding where an agent may source answers from: grounded only, grounded with limited inference, tools only, or general knowledge allowed. See [answer modes](/guardrails/answer-modes). ## Memory [#memory] Durable facts an agent remembers about a contact between conversations. Distinct from conversation history, which is only within one conversation. See [memory](/memory). ## Evaluation [#evaluation] A test suite for an agent — scripted conversations with expectations, scored automatically. Sometimes called **testing**, **QA** or **regression tests**. See [evaluations](/evaluations). ## Scheduled task [#scheduled-task] A message an agent sends proactively on a schedule, rather than in reply. Sometimes called an **automation**, **campaign**, **broadcast** or **reminder**. See [scheduled tasks](/scheduled-tasks). ## Workspace [#workspace] What owns your agents, contacts, data and billing. Sometimes called an **organization**, **tenant** or **team**. Distinct from your **account**, which is your personal login — one account can belong to several workspaces. See [workspace](/organization). ## Publish / version [#publish--version] A frozen snapshot of an agent's configuration serving production, while you edit a draft. Sometimes called a **release** or **deployment**. See [agent versioning](/agents/versioning). ## Prompt files [#prompt-files] The four Markdown files defining an agent's behaviour: IDENTITY, SOUL, AGENTS and USER. Sometimes called the **system prompt**. See [core prompt files](/agents/core-prompt-files). ## Widget [#widget] The embeddable chat interface for your website. The developer package is called the **AgentKit widget SDK** — AgentKit is the name of the technical toolkit, KlicForge is the platform. See [the web widget](/channels/web-widget) and [the widget SDK](/build/widget-sdk).