--- title: "Getting help" url: "/troubleshooting/support" description: "Where to report bugs, ask questions, and submit privacy requests." productArea: troubleshooting audience: ["business-user", "admin", "developer"] tags: ["support"] lastReviewed: 2026-08-22 --- # Getting help (/troubleshooting/support) ## Report a bug or issue [#report-a-bug-or-issue] The primary channel for bug reports, unexpected behaviour, and product issues is the KlicForge Issue Tracker bot on Telegram: **@KlicIssueTrackerBot**. Use it for bugs or errors in the dashboard, unexpected agent behaviour, feature requests, or anything you want tracked and responded to by the team. Include a short description of what happened, steps to reproduce if applicable, and any error messages or screenshots. ## Email [#email] **[hello@klicforge.ai](mailto:hello@klicforge.ai)** — enterprise and billing inquiries, account access issues, sales and partnership discussions. ## In-dashboard assistant [#in-dashboard-assistant] Open **Chats** in the dashboard sidebar and start a conversation with Klic, the in-dashboard assistant, to ask about agent configuration, skills, tools, knowledge sources, models, notifications, channels, memory, and scheduled tasks. Expand **Chats** for earlier conversations, or use **New chat** to start a fresh one. It can also make changes for you: ask it to adjust an agent and it proposes a **change set** — a card showing exactly what would change, which you approve or discard. Nothing is applied without your approval. See [editing with the assistant](/agents#editing-with-the-assistant). For owners and admins, it can also explain why an agent answered badly in a past conversation and turn that into a regression test — see [ask the assistant to diagnose it](/conversations#ask-the-assistant-to-diagnose-it). ## Privacy requests [#privacy-requests] To submit a data access, deletion, or other privacy request, email **[privacy@klicforge.ai](mailto:privacy@klicforge.ai)** or use the opt-out page at [klicforge.ai/privacy/opt-out](https://klicforge.ai/privacy/opt-out). Standard response time is 30 days, up to 45 days for complex requests. See [security and privacy](/organization/security-and-privacy) for more. ## Related pages [#related-pages] * [Troubleshooting](/troubleshooting) * [Security and privacy](/organization/security-and-privacy)